Advanced    Our Terms And Conditions Page The Products We sell high quality guaranteed original antique maps, prints, books and photographs. Requesting More Information Before Placing An Order If you wish to obtain more details about an item before placing an order, then please contact us by phone, fax or email and we will normally respond to your enquiry within 1 working day. We are proud of our products and will be delighted to discuss details with you. The Images We have taken great care to fairly represent and describe all our products. The images are scanned or photographed and then compressed to dramatically reduce download times. This compression may sometimes slightly alter the colour balance and will normally degrade the overall image quality. If you wish to see a more detailed image, then please contact us and we will be happy to send you a .jpg file at a higher resolution. The Stock Our stock of guaranteed original items is constantly changing and we try to keep the web site updated as items sell or are added. Please accept our apologies if a listed item becomes unavailable. Given the unique nature of our products, we cannot guarantee to be able to obtain an identical alternative. If you request an item that is out of stock, then we will inform you normally within 1 working day. Our Prices Each item has a listed price in UK Pounds sterling and for guidance in US Dollars based on an approximate exchange rate. The total order price is converted to your local currency on your credit card statement. For a precise value in your currency, you could use the Xerox on-line currency converter www.xe.com. Within the EU, antique maps and books are zero rated for VAT, so no tax is payable. You are responsible for the payment of any local taxes and duties for orders placed outside the EU. Our Descriptions Our items are described using the standard booktrade definitions which are applied in the context of the age of the item:- As New = Same as when published, crisp and very clean. Fine = Similar to "As New" with no significant defects but not crisp. Very Good (VG) = Some minor wear, however no significant defects. Good = Average used book condition with wear but no pages missing. Ex-lib = Ex-library item in any condition. Post and Delivery We usually ship by Royal Air Mail around the World. If you require faster delivery, then you can select from a range of options such as Special Delivery or FedEx when you place the order. The cost of each shipping option is clearly displayed in the checkout area. We will charge you only for the the actual cost of your selected method of carriage and packing. If the total value of your order for books exceeds £1,000 (approx $1,900USD), then shipping and handling is free of charge and sent by Federal Express or Royal Mail Special delivery. We use a range of fully protective packaging to suit your order. Placing An Order You can place an order with us using the secure shopping basket system on our web site or by telephone on 01492-640963 (UK) or +44-1492-640963 (International). We take payment from Switch/Maestro, Mastercard or Visa credit card with details entered directly onto the secure server. We also accept payments by personal cheques in GB Pounds Sterling. We do not charge for any item until it is ready for shipment. Credit Card Security The entire credit card checkout process is encrypted and you will see the "Golden Padlock" symbol which confirms that your credit card and personal details are secure. If you have any concerns, please call or email us at Order Confirmation You will receive an email receipt shortly after placing your order and this includes the full price in Pounds Sterling, details of the shipping method, unique order number and the delivery address. Our full contact details also appear on this receipt email for your reference. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. After The Order Orders are normally sent within 2 days of clearance of payment. We will send you an email when the order is dispatched informing you about the shipping method and the estimated arrival time. If you request shipment by FedEx, then the carrier provides an additional shipping number that you can track through their web site. We will be pleased to assist in chasing the progress of your order if needed. Please contact us at when enquiring about order status. Returns And Cancellations If you wish to cancel the order, we offer a 7 day money-back guarantee on all our goods. Our guarantee period starts from the day after you receive the goods, not when we dispatch them. Similarly, you can cancel your order at any time prior to shipment, free of charge by contacting us at or by telephone on 01492-640963 (UK) or +44-1492-640963 (International) and we will provide a confirmation by email that your order has been cancelled. If you are dissatisfied in any way with your purchase and wish to return the item(s) to us, please contact us at and we will suspend the transaction and provide a returns number. All we ask you to do is to return the goods in the original condition, in the original packing (or equivalent) and to pay for the carriage and insurance back to us. This will be the only cost you pay. When we receive the goods, you will be credited with the value of the original transaction minus the carriage and insurance costs paid by us within 14 working days. We will then send you an e-mail or FAX confirming that your credit card account has been credited. The terms of this contract do not affect your statutory rights. If you wish to return items or cancel your order, we would welcome your comments so that we can try to improve our service to all our Customers. Privacy We promise to keep confidential all the information you provide and items that we discuss. We are committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998) and according to the best standards of practice. We collect information about you for 2 reasons: first to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you after submitting the order or enquiry form includes:- 1. Your name, 2. Address, 3. Phone number, 4. Email address, 5. Credit Card details if placing an order which are stored only for the duration of the transaction, 6. Area of interest related to the purchase (maps/books/printed papers etc). The information we hold will be accurate and up to date. You can check the information that we hold about you be emailing us. If you find any inaccuracies we will delete or correct it promptly.The personal information which we hold will be held securely in accordance with our internal security policy, national law and the industry standard codes of practice. We never pass on Customer details to other companies or organizations for any purpose. We use a "cookie" to retain the contents of your shopping basket for a period of 30 days. This is stored on your browser and is to assist you in returning to the store to complete your purchases. After this time the cookie expires. You can usually modify your browser to prevent the storage of a "cookie". The information collected in this way can be used to identify you unless you modify your browser settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. If you have any comments or questions about privacy, please email us and we will do our best to help you. Contacting Us Our contact details are:- Roz Hulse Ltd, Rose Mullion, Conwy, LL27 0JR United Kingdom Tel. 01492-640963 (UK) or +44-1492-640963 (International) Email at Tel. (UK) 01492-640963 (Int.) +44-1492-640963 ©2009 Roz Hulse Ltd.